Scheduling & front desk
Calendar, appointments, waitlist, and queue in Desk Clinic.
Scheduling ties providers, locations, and patients together so the front desk and clinicians stay aligned.
Calendar
Calendar (/dashboard/organization/calendar) is the hub for:
- Viewing availability and booked slots.
- Creating or adjusting appointments (according to your permissions).
- Working with schedule views where your clinic uses per-provider scheduling (
/dashboard/organization/calendar/schedule).
Configure appointment types, durations, and buffers in line with how your clinic operates—exact options appear in your organization’s settings screens.
Waitlist
Waitlist (/dashboard/organization/waitlist) helps you fill cancellations or no-shows by offering slots to patients who asked to be notified.
Queue
Queue (/dashboard/organization/queue) supports check-in and visit status so reception and clinical staff see who is waiting and in what state.
Tip
Use Queue together with Calendar on busy days so arrivals match the schedule and providers see up-to-date status.
Links to the rest of the product
- Patient context: open a patient from the schedule or queue when you need demographics or clinical history.
- After the visit: continue in Encounters for documentation—see Clinical.