Clinic Cancellation & No-Show Policy Template
Sample cancellation and no-show policy for your clinic.
Copy the template below and adapt it for your clinic.
CANCELLATION AND NO-SHOW POLICY [Clinic name] 1. CANCELLATION We ask that you cancel or reschedule at least [24/48] hours before your appointment. You may do so by: • Phone: [Clinic phone] • Online: [Booking link if applicable] 2. LATE CANCELLATION / NO-SHOW If you miss your appointment or cancel with less than [24/48] hours’ notice, we may: • Charge a fee of [amount] for the missed slot, and/or • Require prepayment or a deposit for future bookings We understand that emergencies happen; please contact us as soon as possible if you cannot attend. 3. LATE ARRIVAL If you arrive more than [X] minutes late, we may need to reschedule your appointment to avoid delaying other patients. 4. OUR COMMITMENT We will send you a reminder by [SMS/email] before your appointment. If you need to change or cancel, please let us know so we can offer the slot to someone else. This policy is in place so we can serve all our patients fairly and keep waiting times down. Effective date: [Date] Contact: [Clinic phone / email]
Next steps
Use clinic software to digitize intake and reminders. Start a free trial of Desk Clinic or contact us for questions.
Clinic Cancellation & No-Show Policy Template — FAQ
Ready to streamline your clinic?
Start with a free trial. No credit card required. See why clinics choose Desk Clinic.